Frequently Asked Questions
How do I get in contact with the provider if I have a question?
During business hours, patients can call 219-763-8112 to speak one of our Clinical Operators. Our Clinical Operators will assist properly assist patients with clinical questions including connect them with their provider when necessary.
How do I contact medical staff after hours?
If you are having a medical emergency, patients should call 911 or visit the emergency room. During the hours of 5pm to 8pm, we operate with limited staff and services. For request such as medication refills, test results or scheduling an appointment, it is best to call during our normal business hours of 8am to 5pm. For non-emergency medical questions, our afterhours phone service can connect you with our on-call provider to advise on the best course of action until NorthShore reopens.
What does a wellness visit include?
History and complete physical exam, vital sign measurement, height/weight/BMI, annual blood tests as appropriate, update of health promotion screenings as appropriate such as breast cancer screening, cervical cancer screening, colon cancer screening, etc.
What is appropriate for a telehealth visit?
Telehealth visits should be limited and performed only when absolutely necessary. Situations that are appropriate for telehealth may include a one-time medication refill, early signs of an upper respiratory infection, consultation/questions for the provider, etc.
What information should my PCP be aware of?
Past medical history, past surgical history, family history, all current medications (please bring prescription bottles to appointment when you are establishing care), any other medical providers or specialists you are seeing and their contact information, allergies.
What community health services are available to me?
If you are uninsured or underinsured, NorthShore Health Centers has trained Navigators available to assist you with insurance options and eliminate any barriers to your health and wellness needs. Navigators can provide enrollment assistance with Medicaid, Medicare, Marketplace, SNAP, TANF, Insurance paperwork assistance, community resources, Primary care physician changes and more!
What is a normal/healthy blood pressure?
Normal blood pressure for most adults is defined as a systolic pressure of less than 120 and a diastolic pressure of less than 80.
Are checkups important?
According to the Center for Disease Control and Prevention, 7 out of every 10 deaths among Americans each year are caused by chronic diseases including heart disease, diabetes and cancer. Often times, preventative measures can be taken to avoid the onset of these diseases including a close relationship with your doctor and healthcare team.
The doctors and nurse practitioners at NorthShore will discuss ways to stay healthy such as healthy eating, regular exercise, avoiding tobacco use, and receiving preventative services such as regular wellness visits, required vaccinations and recommended screenings for all stages of your life.
Should I continue taking my blood pressure or cholesterol medications once my blood pressure or cholesterol is within normal limits?
Yes. It is very important to keep taking medications because that is what’s helping with BP and cholesterol








