A message to our patients about COVID-19 Coronavirus
| Published March 16, 2020
What You Should Know About Coronavirus (COVID-19)
NorthShore Health Center is taking the COVID-19 Pandemic very seriously. During these challenging times, we assure you that we are staying true to our mission and will continue to care for our community. There may be some visible changes as we have made adjustments to our registration procedures. We are working very hard to keep all patients, employees and visitors safe.
What NorthShore Health Centers is Doing
Your Safety at In-Person Visits Is a Top Priority
Whether it’s time for a checkup, you have a medical condition that needs monitoring, an injury, or new symptoms that need evaluating, our providers and medical staff look forward to seeing you in-person.
One of the first things you may notice when you return to our facilities is our smiling eyes behind face masks. To keep you and your family safe, we’re implementing some new safety measures, including our new face mask policy.
NorthShore is also not allowing patients to bring visitors to their in-person visits. Exceptions to this policy are patients with a disability which require additional care. In this case, the patient is allowed one visitor to assist. Children receiving pediatric care are also an exception where as the parent or guardian are allowed.
We recognize that this request is not ideal, but we must keep the safety of our patients and staff at a top priority. We are consistently monitoring the effects of the pandemic and will return to a more patient-focused visitor policy as soon as possible. We appreciate your understanding and please know that our care teams are available to assist all patients during their visits.
Face Masks for Everyone
The CDC urges everyone to wear cloth face coverings when in public. A cloth face mask that covers your nose and mouth may help protect other people in case you are sick. It’s possible to spread illness to others even if you don’t feel sick or have symptoms. A cloth face mask that fits snugly across your face can help slow the spread of viruses.
To support this important safety recommendation, all NorthShore team members and providers must wear medical-grade surgical or ear loop masks. Rest assured that we have supplies of personal protective equipment, including masks, for our health care providers.
And we’ll have a face mask for you, too. We require all patients and guests in our facilities to wear masks, for everyone’s safety because nothing is more important to us than your health.
Facing the Future With Extra Safety Measures
Requiring face masks for patients, visitors, providers, and team members is just one of many safety measures NorthShore is implementing to protect you and keep you safe.
Here are other steps we’re taking:
- Cleaning and Disinfecting: We have extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep all patients, visitors, and staff members safe.
- Enhanced Social Distancing Measures: Social distancing is now standard practice at our clinics. Instead of waiting in the clinic for your appointment, you can check in virtually from your car, and a staff member will call you into the clinic when we have your room cleaned and ready for you.
- New Visitor Policies: In the interest of everyone’s health and safety, we are requesting no visitors in our clinics. This will help protect our patients, their families and staff from any unnecessary contact.
- Telehealth Services Are Still Available: If you prefer the comfort and convenience of a telehealth visit, our expanded telehealth services are still available for you. You can continue to make appointments for a video or phone visit with your provider using a computer or mobile device, such as a tablet or smartphone.
What You Can Do If You Have Symptoms
- If you are sick and would like to see a provider, please call 219-763-8112 to make an appointment. PLEASE CALL BEFORE coming into the clinic if you are sick.
- Answer all questions the staff asks, this is for your safety and for the safety of everyone in the clinic.
Resources from the CDC regarding Prevention, Risk Factors Symptoms, and Treatment Recommendations
If you plan on visiting one of our clinics, PLEASE CALL 219-763-8112 if you are experiencing a cough, fever, or shortness of breath OR have had direct contact with a person who has tested positive for COVID-19. This will help protect all of our patients and ensure we meet your healthcare needs while minimizing exposure. Additionally, our clinics are offering our full spectrum of medical services to ensure we continue to serve our patients fully.
Unfortunately due to current dental guidelines, NorthShore is suspending all non-emergency services for dental to prevent unnecessary spread of infectious disease until we are able to properly protect all of our patients and staff. As soon as we are able to reopen, we will let all of our patients know.
If you do have a dental concern that you feel needs immediate care, please call us at 219-763-8112 and our dentists and will evaluate you for emergency treatment.
For additional questions, please visit our FAQ page.